frequently asked questions

We are based in Central Chambers, 4th Floor (93 Hope St) and there is a video directions highlight on our Instagram for people to find us!

Our cancellation policy is 48 hours! If you cancel outwith this then you will be charged the full amount at our discretion via the booking system in any case.

Lash extensions typically last 2-3 weeks before an infill! It is always a good idea to book your infills in advance as we fill up so fast and cannot guarantee appointments. How long your lashes last depend on how well you care for them, your own lash cycle and how oily your lashes are naturally.

YES! You would never get hair extensions and not wash them so lash extensions are just the same! We recommend our specially designed foam cleanser to keep your lashes squeaky clean – this also helps them last longer! You can purchase this from our online store or in the salon!

Always get in contact with your lash artist politely as soon as you think you may be having an allergic reaction. Sometimes your eyes can just be irritated from the glue so it is always best to check with us first!

It is always best to keep your lashes as dry as possible unless you are washing them. This keeps them looking fluffy and also means they last longer when they are not submerged in water. You should not be getting them wet in the shower due to the high water pressure.

Lucky for you we offer beginners courses in classic lashes! We all start somewhere and your first step is here with us!

Contact lenses react badly with lash glue – it can actually make the lense curl up and start smoking so we never want this to happen while it is still in your eye as it can cause blindness in severe cases! Please make sure you wear your glasses to your appointment or bring spares/solution so you can take them in and out!

TRaining FAQs

Head over to our Online Shop to purchase our training courses or DM us via Instagram if you have any extra questions! 

  • Introduction to lash kit and product knowledge
  • Introduction to Lash Extensions (diameter, curls, lengths etc)
  • Lash Styles & Eye Shapes
  • Tweezer Styles
  • Adhesives (How to use & store correctly)
  • Patch Testing & Contra Indications to Treatment
  • Aftercare 
  • Sterilization of Tools and Workspace
  • Pre-treatment (prep & prime)
  • Consultation
  • Revenue
  • Step by Step Application and Technique
  • How to remove Lash Extensions
  • How to Infill Lash Extensions
  • How to best showcase your work
  • Insurance
  • Troubleshooting
  • General tips & tricks along the way

Yes! Full kits are included in every OutLashed course, packed full of Chloe’s favourite lash staples & leaving you with enough products left to complete 10-15 clients after training!

Every course is accredited meaning they legally qualify you and you will receive a digital certificate once qualified so you can pop it straight up on your business page and start advertising!

Our courses are 1 day intensive! Classic & Russian courses begin at approximately 9am and aim to finish between 4-5pm. Lash Lift courses are only 2-3 hours in duration.

Yes we do! We want to make this experience as easy going as possible for our students so we’ve teamed up with Klarna meaning you can split the cost monthly if this is more suited to you! We also offer Paypal & debit/credit card payments – if none of these options suit, please get in touch so we can provide an alternative solution. 

We do offer private training for groups of family/friends or single students at an extra cost! Please get in touch to arrange private training.

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